Privacy policy.

This Privacy Policy explains how MAKE ENT STUDIO collects, uses, stores, shares, and otherwise processes personal information when you visit our website, communicate with us, commission work, use our services, submit forms, or interact with our digital platforms.

The policy applies to https://makeent.studio and all subdomains, pages, client portals, and internal systems operated by the studio that link back to this policy.

MAKE ENT STUDIO is a remote creative technology studio founded in 2019. We build visual content, digital experiences, and creative systems for brands, creators, and businesses worldwide.

Legal Entity

MAKE ENT STUDIO

Founded

2019

Headquarters

Kenya · Remote-first

Operating Reach

Worldwide

For privacy matters, contact us at privacy@makeent.studio.

We collect information in the following ways:

Information you provide to us

• Your name, email address, and phone number
• Company or brand name
• Project briefs, messages, and inquiries
• Files you voluntarily upload (references, briefs, source material)
• Account information when you create an account
• Job or collaboration applications, including CVs and portfolios
• Billing information for paid engagements
• Support requests and correspondence

Information collected automatically

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring URLs
• Approximate location derived from IP address
• Session and interaction information
• Usage data relating to features you access

We collect only what is necessary to operate the studio, respond to inquiries, deliver services, and maintain the security of our systems.

When you submit information through our contact form, project brief form, support form, application form, or any other form on our website, we use the information you provide to:

• Respond to your request
• Deliver services and manage projects
• Evaluate applications and collaboration requests
• Maintain records of our business interactions
• Operate and improve our studio

Submissions are transmitted over encrypted connections and stored in access-controlled systems. We do not use the personal information you submit through forms for unrelated purposes without your consent.

MAKE ENT STUDIO uses cookies and similar technologies to operate the website, authenticate sessions, remember preferences, measure performance, and improve the experience.

Categories of cookies we use

• Essential cookies — required for the website and platform to function, including authentication and security.
• Preference cookies — remember choices such as theme, language, and notification settings.
• Analytics cookies — help us understand how visitors use the site so we can improve navigation, content, and performance.
• Security cookies — used in combination with hCaptcha and anti-abuse systems to protect the site and its users.

You can control or delete cookies through your browser settings at any time. Disabling essential cookies may prevent parts of the website or platform from working correctly. Cookie preferences can also be managed directly on this site using the controls at the bottom of this page.

We use privacy-conscious analytics to understand how the website is used and where it can be improved. Analytics data is aggregated and does not identify you personally.

Services currently in use

• Microsoft Clarity — anonymized session recordings and interaction heatmaps used to identify usability issues. Microsoft Privacy Statement
• Google Analytics 4 — aggregated traffic, engagement, and conversion measurement. Google Privacy Policy
• Plausible Analytics — cookie-less, privacy-first traffic measurement. Plausible Privacy
• Microsoft Advertising UET — conversion tracking for paid campaigns. Microsoft Privacy Statement

Analytics services are only loaded after consent where required by applicable law. You can withdraw consent at any time using the cookie controls on this page.

We use personal information for the following purposes:

• Responding to inquiries and messages
• Delivering services and managing client projects
• Providing customer support
• Managing user accounts and access to the platform
• Evaluating applications and collaboration requests
• Maintaining website and platform security
• Preventing fraud, abuse, and misuse
• Improving the website, platform, and services
• Analytics and performance measurement
• Communicating important service or account information
• Maintaining business and financial records
• Complying with legal and regulatory obligations

We do not sell your personal information. We do not use submitted content for AI training without explicit permission.

Where required by applicable law (including the Kenya Data Protection Act, 2019 and, where applicable, the EU GDPR and UK GDPR), we process personal information on the following legal bases:

• Consent — where you have given clear consent, such as when subscribing to communications or enabling non-essential cookies.
• Contractual necessity — where processing is required to enter into or perform a contract with you, such as delivering commissioned work.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as securing our systems, preventing abuse, and improving our services, and where those interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with legal, tax, or regulatory requirements.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We do not sell, rent, or trade personal information. We share information only with the categories of recipients described below, and only to the extent necessary to operate the studio.

• Service providers — companies that help us operate the website and platform, under agreements that restrict their use of your information.
• Hosting and infrastructure providers — for storing and serving website, database, and application data.
• Analytics providers — for aggregated traffic and interaction measurement.
• Email and communication providers — for transactional and service-related messages.
• Payment processors — for handling payments where applicable.
• Professional advisers — lawyers, accountants, and auditors where necessary.
• Government or regulatory authorities — where required by law, court order, or valid legal process.
• Other parties — where necessary to protect the rights, safety, or security of MAKE ENT STUDIO, our users, or the public.

The studio integrates with the following third-party services. Each has its own privacy practices and is used only to the extent necessary to deliver our services.

This list may change as the studio evolves. Material changes will be reflected in an updated version of this policy.

We take the security of your information seriously. Safeguards we use include:

• Access controls and role-based permissions
• Authentication for platform access
• Encryption of data in transit and at rest where appropriate
• Secure transmission protocols
• Logging and monitoring of system access
• Regular maintenance and security updates
• Restricted internal access to personal information based on business need

No system can guarantee absolute security. We work continuously to protect the systems we operate and the information entrusted to us, but we cannot promise that unauthorized access, disclosure, alteration, or destruction will never occur.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.

Where specific retention periods apply, we retain information according to those periods. When information is no longer needed, we delete it or anonymize it in accordance with our internal procedures and applicable law.

Depending on your jurisdiction and the circumstances, you may have the following rights concerning your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information where there is no overriding legal or legitimate basis for retaining it.
• Restriction — request that we restrict processing of your information in certain circumstances.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdrawal of consent — withdraw consent at any time where processing is based on consent.
• Data portability — request a machine-readable copy of information you provided to us, where technically feasible.
• Complaint — lodge a complaint with the relevant supervisory authority. In Kenya, this is the Office of the Data Protection Commissioner (ODPC).

To exercise any of these rights, contact us at privacy@makeent.studio. We will respond within the timeframe required by applicable law.

MAKE ENT STUDIO operates remotely and works with infrastructure providers that may process or store information in countries outside your own, including outside Kenya.

Where personal information is transferred internationally, we rely on appropriate safeguards consistent with applicable data-protection law, including standard contractual clauses and provider commitments to protect personal information.

Our services are not directed toward children under the applicable digital-consent age in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us at privacy@makeent.studio so that we can take appropriate action.

If you subscribe to our newsletter or opt in to studio updates, you may receive emails about new work, journal articles, products, and studio news.

Every marketing email we send includes an unsubscribe link. You can also contact us at privacy@makeent.studio to request removal from marketing lists. Transactional and service-related messages (for example, project updates, invoices, and account security notices) may still be sent where necessary.

MAKE ENT STUDIO operates both a public website and an authenticated platform used by clients, collaborators, and the studio team. Different types of data are visible to different roles:

Access to personal information within the platform is controlled according to role, authorization, and business need. Internal permission structures are not disclosed publicly for security reasons.

In the event of a security incident affecting personal information, we follow a structured response:

• Prompt investigation of the incident
• Containment of any ongoing risk
• Assessment of the nature, scope, and impact
• Remediation of the cause
• Notification to affected users and, where required, to supervisory authorities, in accordance with applicable law

We review incidents after resolution to reduce the chance of recurrence and improve our practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law.

When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide additional notice through the website or by email.

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact us using the details below.